ITLS Working Papers 2012: Recent submissions
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Efficient procurement of public air services - Lessons learned from European transport authorities' perspectives
Published 2012-09-01This paper aims to derive lessons and best practices from the different European experiences by viewing issues from a public transport authority perspective. The heart of this paper is a survey of European air service ...Open AccessWorking Paper -
The relationship between brand trust, online customer reviews and willingness to purchase
Published 2012-04-01This research investigates how online customer reviews, a particular form of electronic word of mouth (eWOM), affect consumer decision-making (willingness to purchase) during a first time purchase of services or products. ...Open AccessWorking Paper -
What type of road pricing scheme might appeal to politicians? Gaining the citizen vote by staging reform
Published 2012-11-01The greatest hurdle facing road pricing reform is political commitment. With rare exception, efforts to introduce significant reform in road pricing aimed at raising sufficient revenue to ensure that road investment and ...Open AccessWorking Paper -
Success factors between suppliers and customers in service outsourcing activities
Published 2012-07-01This study examines the relationship between outsourcing motives, supplier-customer relationship and perceived value in non-core service outsourcing. That is, key factors responsible for supplier-customer relationship which ...Open AccessWorking Paper -
Examining estimator bias and efficiency for pseudo panel data: A Monte Carlo simulation approach
Published 2012-04-01Pseudo panel data have been increasingly applied in empirical research as an alternative approach to a longitudinal analysis when genuine panel data are unavailable. However, conventional techniques are typically used to ...Open AccessWorking Paper