Assessing performance in interurban coach transport contracts

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Open Access

Field	Value	Language
dc.contributor.author	Magalhães, Marcos Thadeu Q.
dc.contributor.author	Gularte, Juliana
dc.contributor.author	Yamashita, Yaeko
dc.contributor.author	de Aragão, Joaquim José Guilherme
dc.date.accessioned	2010-04-14
dc.date.available	2010-04-14
dc.date.issued	2009-01-01
dc.identifier.citation	International Conference Series on Competition and Ownership in Land Passenger Transport – 2009 – Delft, The Netherlands – Thredbo 11	en_AU
dc.identifier.uri	http://hdl.handle.net/2123/6030
dc.description.abstract	This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management.	en_AU
dc.description.sponsorship	Institute of Transport and Logistics Studies. Faculty of Economics and Business. The University of Sydney	en_AU
dc.relation.ispartofseries	Thredbo11	en_AU
dc.rights	Copyright the University of Sydney	en
dc.title	Assessing performance in interurban coach transport contracts	en_AU
dc.type	Conference paper	en_AU