Assessing performance in interurban coach transport contracts
Access status:
Open Access
Type
Conference paperAuthor/s
Magalhães, Marcos Thadeu Q.Gularte, Juliana
Yamashita, Yaeko
de Aragão, Joaquim José Guilherme
Abstract
This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management.This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management.
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Date
2009-01-01Licence
OtherRights statement
Copyright the University of SydneyFaculty/School
The University of Sydney Business School, Institute of Transport and Logistics Studies (ITLS)Citation
International Conference Series on Competition and Ownership in Land Passenger Transport – 2009 – Delft, The Netherlands – Thredbo 11Share