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|Title:||Assessing performance in interurban coach transport contracts|
|Authors:||Magalhães, Marcos Thadeu Q.|
de Aragão, Joaquim José Guilherme
|Citation:||International Conference Series on Competition and Ownership in Land Passenger Transport – 2009 – Delft, The Netherlands – Thredbo 11|
|Abstract:||This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management.|
|Rights and Permissions:||Copyright the University of Sydney|
|Type of Work:||Conference paper|
|Appears in Collections:||Thredbo 11|
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|2-13 053 2009 08 01 Magalhaes Assessing Performance in interurban Coach Transport Contracts.pdf||212.89 kB||Adobe PDF||View/Open|
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