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ITLS Working Papers 2014: Recent submissions

    • Analysing air operators’ managerial perceptions of incentives for competing for regional PSO air services within Europe 

      Merkert, Rico; O’Fee, Basil
      Published 2014-11-01
      While it has been established in previous research that public support for air services to peripheral or economically underdeveloped regions is justifiable, the current EU Public Service Obligation (PSO) air service mechanism ...
      Open Access
      Working Paper
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    • Value creation using social media in a virtual business model: how Amazon approaches customer service on twitter 

      Bhattacharjya, Jyotirmoyee; Tripathi, Sonali; Ellison, Adrian B; Kitratporn, Nuntikorn
      Published 2014-10-01
      With the growing popularity of social media sites, consumer-focused businesses across industry sectors have started conducting both promotional activities and customer service related interactions via the same platforms. ...
      Open Access
      Working Paper
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    • Linking Discrete Choice to Continuous Demand in a Spatial Computable General Equilibrium Model 

      Truong, Truong P.; Hensher, David A.
      Published 2014-08-01
      Discrete choice (DC) models are often used to describe consumer behaviour at a disaggregate level where the choice decision is defined in terms of a set of alternatives (commodities) differentiated mainly by their quality ...
      Open Access
      Working Paper
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    • Not too late to learn from the Sydney Olympics experience: Opportunities offered by multimodality in current transport policy 

      Mulley, Corinne; Moutou, Claudine
      Published 2014-11-01
      Sydney is the Australian city that attracts the most global attention with its beautiful harbour, its iconic attractions of the harbour bridge and opera house. Tourists may leave Sydney with a complimentary view of Sydney’s ...
      Open Access
      Working Paper
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    • Open access for railways and transaction cost economics – Management perspectives of Australia's rail companies 

      Merkert, Rico; Hensher, David A.
      Published 2014-06-01
      With the aim to improve efficiency and value for money, in addition to tendered services the European Commission approach to rail organisation allows substantial open access rail services in both passenger and freight ...
      Open Access
      Working Paper
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