Browsing ITLS Working Papers 2012 by subject "Service outsourcing; customer value; relationship interaction; relationship quality; outsourcing motives"
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Success factors between suppliers and customers in service outsourcing activities
Published 2012-07-01This study examines the relationship between outsourcing motives, supplier-customer relationship and perceived value in non-core service outsourcing. That is, key factors responsible for supplier-customer relationship which ...Working Paper