The six sigma approach in performance management to reduce injury rate at work

Abstract

This case study uses the Six Sigma process framework in performance management to explore and improve the injury rate of an international waste disposal firm. The results indicate that an employee-management consensus approach to continuous improvement in safety management in the workplace is essential. The evidence from this case suggested that the DMAIC Six Sigma process and analysis tool such as the fishbone diagram can be easily adopted as measurements in the workplace. Furthermore the case shows that management commitment and employee ownership of the Six Sigma program is the key to continuous improvement, and the development of a safety culture and a learning organisation.