ITLS Working Papers 2008: Recent submissions
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The six sigma approach in performance management to reduce injury rate at work
Published 2008-10-01This case study uses the Six Sigma process framework in performance management to explore and improve the injury rate of an international waste disposal firm. The results indicate that an employee-management consensus ...Working Paper -
The demand chain and response management: New directions for operations management?
Published 2008-07-01Supply chain management would appear to be at the end of its lifecycle. Customers of all types are expressing preferences based upon some degree of product-service differentiation and not simply on cost. The growing interest ...Working Paper