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dc.contributor.authorPrioni, Paola
dc.contributor.authorHensher, David A.
dc.date.accessioned2018-11-20
dc.date.available2018-11-20
dc.date.issued1999-06-01
dc.identifier.issnISSN 1440-3501
dc.identifier.urihttp://hdl.handle.net/2123/19054
dc.relation.ispartofseriesITS-WP-99-11en_AU
dc.titleMeasuring Service Quality and Evaluating its Influence on the Cost of Service Provisionen_AU
dc.typeWorking Paperen_AU
dc.contributor.departmentITLSen_AU


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