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dc.contributor.authorPrioni, Paola
dc.contributor.authorHensher, David A.
dc.date.accessioned2018-11-20
dc.date.available2018-11-20
dc.date.issued1999-06-01
dc.identifier.issn1440-3501
dc.identifier.urihttp://hdl.handle.net/2123/19054
dc.relation.ispartofseriesITS-WPen
dc.rightsOtheren
dc.titleMeasuring Service Quality and Evaluating its Influence on the Cost of Service Provisionen
dc.typeWorking Paperen
usyd.facultyThe University of Sydney Business School, Institute of Transport and Logistics Studies (ITLS)en
usyd.citation.volume99-11en


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