Browsing ITLS Working Papers 1999 by author "Prioni, Paola"
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Measuring Service Quality and Evaluating its Influence on the Cost of Service Provision
Prioni, Paola; Hensher, David A.Published 1999-06-01Open AccessWorking Paper -
The Missing Link in Contract Performance Assessment: The Integration of a Service Quality Index into a Competitive Tendering Regime
Hensher, David A.; Prioni, PaolaPublished 1999-07-01Over the last two decades the bus industry in many countries has been involved in a process of economic deregulation, competitive regulation and privatisation. Among the different policy practices designed to increase ...Open AccessWorking Paper
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