Browsing ITLS Working Papers 2002 by author "Rahman, Shams-ur"
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Leadership and HR Focus in TQM Research in Australia: An Assessment and Agenda
Rahman, Shams-urPublished 2002-02-01Empirical studies indicate that only a handful of the soft TQM elements contribute to organisational performance. The elements of soft TQM, such as executive commitment, loyalty, teamwork and empowerment, training and ...Open AccessWorking Paper
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