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Introducing market forces in public services in transport in an enlarged Europe
Published 2003-01-01Conference paper -
The People And Customer Effects Of Bus Reforms In South Africa
Published 2003-01-01Bus reforms in South Africa have had a dramatic impact on people (employees) and customers (passengers), especially during the last five to ten years. These so-called soft issues are sometimes overlooked in favour of the ...Conference paper -
Transport Service Quality And Social Responsibility Through The Relationship Marketing
Published 2003-01-01This paper focuses on marketing for passenger transport based on the research concerned with urban sustainable development and mobility issues and it is oriented to the conceptual discussion of Relationship Marketing to ...Conference paper -
Optimal Pricing And Financing Of Rail Passenger Services 021207
Published 2003-01-01Conference paper