A stepped wedge cluster randomised trial of nurse-delivered Teach-Back in a consumer telehealth service.
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Open Access
Type
ArticleAuthor/s
Morony, SuzanneWeir, Kristie R
Bell, Katy J.L.
Biggs, Janice
Duncan, Gregory
Nutbeam, Don
McCaffery, Kirsten
Abstract
Objective: To evaluate the impact of Teach-Back on communication quality in a national telephone-based telehealth service, for callers varying in health literacy.
Setting: An Australian national pregnancy and parenting telephone helpline.
Design: Cross-sectional stepped wedge cluster randomised trial with continuous recruitment, short (fixed) exposure and blinded outcome assessors. Nurses were stratified by hours worked and randomised into training groups using a computer generated sequence.Objective: To evaluate the impact of Teach-Back on communication quality in a national telephone-based telehealth service, for callers varying in health literacy.
Setting: An Australian national pregnancy and parenting telephone helpline.
Design: Cross-sectional stepped wedge cluster randomised trial with continuous recruitment, short (fixed) exposure and blinded outcome assessors. Nurses were stratified by hours worked and randomised into training groups using a computer generated sequence.
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Date
2018Source title
PLoS ONEVolume
13Issue
10Publisher
Public Library of ScienceLicence
Creative Commons Attribution 4.0Faculty/School
Faculty of Medicine and Health, Sydney School of Public HealthShare