S.O.C.I.A.L. - Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison
Field | Value | Language |
dc.contributor.author | Riemer, Kai | |
dc.contributor.author | Richter, Alexander | |
dc.date.accessioned | 2012-12-12 | |
dc.date.available | 2012-12-12 | |
dc.date.issued | 2012-12-12 | |
dc.identifier.issn | 1837-1744 | |
dc.identifier.uri | http://hdl.handle.net/2123/8845 | |
dc.description.abstract | Enterprise Social Networking (ESN) is a relatively new phenomenon. It refers to the application of Internet platforms for relationship building and short message exchanges in the context of workplace communication. While a number of case studies have provided evidence of its usefulness, a more comprehensive and structured overview of ESN is needed. In this study we carry out a cross-case comparison of five indepth ESN case studies that have elicited use practices using genre analysis. A comparison of these case results allows us to derive a comprehensive catalogue of ESN use cases that demonstrates the versatility of ESN. Our study has two main contributions. Firstly, we present a use case catalogue in a structured and accessible form, which we term the S.O.C.I.A.L. framework. The framework provides an overview of ESN that is useful for decision-makers who want to guide the rollout and adoption in their organisation. Secondly, in part to caution against the use of the framework as a blueprint or recipe, we demonstrate the contextual nature of ESN by way of different contextual profiles of ESN in teams, projects and large enterprises. Our study provides a stepping-stone for future ESN research, since the S.O.C.I.A.L. framework provides a more refined understanding of ESN as both a broad and contextual phenomenon. | en_AU |
dc.language.iso | en_AU | en_AU |
dc.relation.ispartofseries | BIS WP2012 | en_AU |
dc.relation.ispartofseries | 03 | en_AU |
dc.subject | Enterprise Social Networking | en_AU |
dc.subject | ESN | en_AU |
dc.subject | Use Cases | en_AU |
dc.subject | Social Media | en_AU |
dc.subject | Framework | en_AU |
dc.subject | Case Studies | en_AU |
dc.title | S.O.C.I.A.L. - Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison | en_AU |
dc.type | Working Paper | en_AU |
dc.contributor.department | Business and Information Systems | en_AU |
Associated file/s
Associated collections