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dc.contributor.authorRiemer, Kai
dc.contributor.authorRichter, Alexander
dc.date.accessioned2012-12-12
dc.date.available2012-12-12
dc.date.issued2012-12-12
dc.identifier.issn1837-1744
dc.identifier.urihttp://hdl.handle.net/2123/8845
dc.description.abstractEnterprise Social Networking (ESN) is a relatively new phenomenon. It refers to the application of Internet platforms for relationship building and short message exchanges in the context of workplace communication. While a number of case studies have provided evidence of its usefulness, a more comprehensive and structured overview of ESN is needed. In this study we carry out a cross-case comparison of five indepth ESN case studies that have elicited use practices using genre analysis. A comparison of these case results allows us to derive a comprehensive catalogue of ESN use cases that demonstrates the versatility of ESN. Our study has two main contributions. Firstly, we present a use case catalogue in a structured and accessible form, which we term the S.O.C.I.A.L. framework. The framework provides an overview of ESN that is useful for decision-makers who want to guide the rollout and adoption in their organisation. Secondly, in part to caution against the use of the framework as a blueprint or recipe, we demonstrate the contextual nature of ESN by way of different contextual profiles of ESN in teams, projects and large enterprises. Our study provides a stepping-stone for future ESN research, since the S.O.C.I.A.L. framework provides a more refined understanding of ESN as both a broad and contextual phenomenon.en_AU
dc.language.isoen_AUen_AU
dc.relation.ispartofseriesBIS WP2012en_AU
dc.relation.ispartofseries03en_AU
dc.subjectEnterprise Social Networkingen_AU
dc.subjectESNen_AU
dc.subjectUse Casesen_AU
dc.subjectSocial Mediaen_AU
dc.subjectFrameworken_AU
dc.subjectCase Studiesen_AU
dc.titleS.O.C.I.A.L. - Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparisonen_AU
dc.typeWorking Paperen_AU
dc.contributor.departmentBusiness and Information Systemsen_AU


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