Taking no for an answer: how can governments keep citizens engaged on digital platforms Keeping citizens engaged on digital platforms even when the government answer is no

Abstract

Governments increasingly use digital platforms to interact with citizens, co-create services and co-design policies for more sustainable communities and cities. The International Association for Public Participation, whose community engagement framework many national and local governments subscribe to, and the Open Government Partnership, with 76 national members and over 100 local government members, are indicative of growing government efforts to engage with their citizens in a transparent and participatory manner. When designed well, such interaction reduces the distance between government and citizens, strengthens mutual understanding and public trust, and delivers social benefits. Citizen-sourcing can transform how governments engage with citizens, shaping communities for the better.