Research Paper for Australian Human Rights Commission (Disability Discrimination Commissioner): Disability Discrimination in Air Travel

Abstract

Passengers with disabilities in Australia face persistent barriers to air travel, with complaints rising by 78.6% in the past decade. Issues include mobility aid mishandling, inconsistent assistance animal policies, and discriminatory security screening. Despite obligations under the Disability Discrimination Act 1992 and the UN Convention on the Rights of Persons with Disabilities, current policies fail to ensure equitable access. This report critiques the Aviation White Paper’s shortcomings and recommends four key reforms: establishing an enforcement authority, creating an independent ombuds scheme, launching a national rights-awareness campaign, and embedding accessibility officers in airlines and airports. These measures aim to enhance accessibility, protect passenger rights, and align Australia with global best practices.