Exploring Patient-Centred Care in Saudi Arabia: A Mixed-Methods Investigation from the Perspectives of Diabetic Patients and Healthcare Providers

Abstract

Patient-centred care (PCC) is a fundamental principle in healthcare systems worldwide, with demonstrated positive effects on health outcomes, such as increased patient awareness and reduced unnecessary referrals. Although the government of Saudi Arabia is taking steps to embrace a PCC approach in healthcare, a comprehensive investigation into the implementation of PCC in Saudi Arabia is necessary. This study aims to offer valuable insights to help shape the development of policies governing the implementation of PCC in Saudi Arabia using a mixed-method approach. First, a published systematic review of PCC delivery in the Middle East and North African region is reported in Chapter 4. This is followed by qualitative and quantitative research (Chapters 5 and 6), respectively, which focus on diabetic patients’ experiences and preferences regarding their involvement in care. Chapter 7 explores the perspectives of healthcare providers in Saudi Arabia and evaluates their comprehension and implementation of PCC through quantitative research. This thesis provides an understanding of the current practice of PCC in Saudi Arabia by highlighting the key factors that influence it. It also proposes a PCC definition and framework that are more aligned with the cultural context of the Middle East and North Africa.