Patient feedback: the missing link in patient safety intelligence

Abstract

The research to be presented is a central hypothesis of a PhD research project investigating the relationship between patient feedback methods and patient safety. There is evidence that some patient feedback methods (patient complaints and patient surveys) are not reaching their potential to facilitate service improvement. Patient reported safety concerns are treated differently to staff reported adverse events. Data coding taxonomies in the patient safety domain are incompatible and data from multiple sources isn’t aggregated to inform service improvement.