Browsing by author "Tripathi, Sonali"
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The impact of the pandemic on logistics and supply chain digitalization
Bhattacharjya, Jyotirmoyee; Tripathi, Sonali; Gezdur, Arda; Sutton-Brady, Catherine; Bell, MichaelPublished 2022The coronavirus pandemic led to supply chain disruptions resulting in adverse economic impacts on global supply chains. Nationwide lockdowns in countries that play key roles in global manufacturing restricted freight ...Open AccessWorking Paper -
Value creation using social media in a virtual business model: how Amazon approaches customer service on twitter
Bhattacharjya, Jyotirmoyee; Tripathi, Sonali; Ellison, Adrian B; Kitratporn, NuntikornPublished 2014-10-01With the growing popularity of social media sites, consumer-focused businesses across industry sectors have started conducting both promotional activities and customer service related interactions via the same platforms. ...Open AccessWorking Paper
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