• Labour Pooling: Impacts on Capacity Planning 

      Houghton, Erne; Portougal, Victor
      Published 2004-03-01
      Cross-training workers to perform multi-skilled jobs is one of the modern trends in job design. As companies engage in downsizing, the remaining workforce is expected to do more and different tasks. This paper presents a ...
      Open Access
      Working Paper
    • Performance Based Contracts 

      Hensher, David A.; Houghton, Erne
      Published 2004-01-01
      The 90s saw a noticeable growth in the use of competitive tendering as a way of selecting bus operators to deliver a range of services that had previously been supplied by governments, mainly driven by pressures to reduce ...
      Open Access
      Working Paper
    • Performance-Based Quality Contracts for the Bus Sector: Delivering Social and Commercial Value for Money 

      Hensher, David A.; Houghton, Erne
      Published 2002-09-01
      Reform of the bus sector has been occurring in many countries. One matter central to these reform initiatives is the establishment of a value for money (VM) regime to ensure that operators deliver to the market the best ...
      Open Access
      Working Paper