|dc.contributor.author||Santos, Rebecca Healy||-|
|dc.description.abstract||his thesis examines how Australian public servants conceptualise and practice co-design, a form of citizen/government collaboration. Using qualitative interview data, the thesis offers a case study on the Australian Government’s Department of Human Services (DHS), as it grapples with the introduction and use of co-design in its service design and delivery.
The thesis examines how public servants think about co-design differently, seeing it mobilised toward different goals. Some conceptualise it as a way for the DHS to engage service users so that they can better understand citizens’ preferences and, through this, make services workable/desirable. Others see it as a way to give citizens their deserved stake in governmental processes, by driving innovation and promoting holistic thinking of the service and the social context in which it operates. Accompanying exploration of these conceptualisations of co-design is an investigation of how DHS public servants responded to the implementation of co-design in their department. These responses ranged from thinking about co-design as ‘nice to have’ (but not essential), ‘interesting’ (but not as robust as other design methods) or as a challenge to how public servants perceive their own role and work.
The thesis demonstrates that any normative assumptions that could be ascribed to the value or use of co-design are not necessarily borne out in the daily work of those tasked with facilitating it. While reform to government–citizen relations is never expected to be simple or linear, the thesis shows it is especially complex when there is variation and tension in the ways public servants ascribe purpose, utility and benefit to collaboration of this kind.||en_AU|
|dc.publisher||University of Sydney||en_AU|
|dc.publisher||Faculty of Arts and Social Sciences||en_AU|
|dc.publisher||School of Social and Political Sciences||en_AU|
|dc.publisher||Department of Government and International Relations||en_AU|
|dc.rights||The author retains copyright of this thesis. It may only be used for the purposes of research and study. It must not be used for any other purposes and may not be transmitted or shared with others without prior permission.||en_AU|
|dc.subject||government service design||en_AU|
|dc.title||Constructing co-design: public servants' perspectives on the purpose and practice of collaborative service design||en_AU|
|dc.type.pubtype||Master of Arts (Research) M.A.(Res.)||en_AU|
|dc.description.disclaimer||Access is restricted to staff and students of the University of Sydney . UniKey credentials are required. Non university access may be obtained by visiting the University of Sydney Library.||en_AU|
|Appears in Collections:||Sydney Digital Theses (University of Sydney Access only)|