https://hdl.handle.net/2123/5439 Thu, 04 Jun 2026 07:42:15 GMT 2026-06-04T07:42:15Z https://hdl.handle.net/2123/34117 Mental wealth – the neglected force in national prosperity Buchanan, John; Occhipinti, Jo-An The Mental Wealth Initiative at the University of Sydney aims to build mental health and wellbeing and foster healthier, more resilient societies that are capable of responding to future global challenges. Our mission is to discover: What arrangements – especially within communities, businesses, governments and the economy – deepen our mental wealth? Sat, 01 Jan 2022 00:00:00 GMT https://hdl.handle.net/2123/34117 2022-01-01T00:00:00Z https://hdl.handle.net/2123/31778.2 Series of Oral Histories with Pearcey Medallists and Hall of Fame 2000-2020 Boell, Sebastian Karl; Philipson, Graeme; Thorne, Peter; Riemer, Kai; Peter, Sandra; Wang, Belinda The Pearcey Foundation’s Hall of Fame recognizes outstanding life-time contribution to information and communication technology (ICT) in Australia in business, research, the media, and government. The Foundation is named after Dr Trevor Pearcey, pioneering on of the world's first digital computer, CSIRAC, in Sydney in 1949/50. The dataset consists of a collection of oral histories with individuals admitted into the Pearcey Hall of Fame between 2000 and 2020. Individuals talk about their personal biography and contributions to the ICT sector in Australia. They reflect on the role of government and other aspects in supporting innovations in ICT in Australia. This submission contains the subset of interviews without an embargo. For an overview of all interviews in this oral history collection please open the file 'Oral History Material Overview.pdf'. Wed, 18 Oct 2023 00:00:00 GMT https://hdl.handle.net/2123/31778.2 2023-10-18T00:00:00Z https://hdl.handle.net/2123/31774 Information technology innovation in Australia, a long-term perspective Boell, Sebastian Karl; Philipson, Graeme; Thorne, Peter; Riemer, Kai; Peter, Sandra; Wang, Belinda This report provides insights into lasting factors that have enhanced or impeded innovations in information and communication technologies (ICT) in Australia over six decades. The study conceives of innovation as the entire process from conception of ideas to their commercial success in the market. The report summarises observations from 42 outstanding individuals in the Australian ICT sector, each admitted into the Pearcey Hall of Fame. The Pearcey Foundation’s Hall of Fame recognizes outstanding life-time contribution to ICT in Australia in business, research, the media and government. The study analyses key aspects collectively recognized by this outstanding group of individuals. It provides insights on factors that shaped ICT innovations in Australia, positive as well as negative, from the 1950s to the 2020s. Key insights into long-term strategies for a future-looking agenda supporting successful innovations in ICT in Australia are: • Insight 1 provides an overview of key stakeholders identified as important to the landscape underpinning ICT innovation in Australia. • Insight 2 presents a framework dissecting the interactions of four aspects important to the wider ecosystem underpinning ICT innovation in Australia: (1) education and basic research; (2) the development of novel ICT-based solutions to challenges in organisations and society; (3) the commercialisation of ideas into products and services; and (4) successful scaling up of Australian innovations in a national and global marketplace. • Insight 3 analyses how government initiatives including tax incentives, re-search funding, programs, and other support mechanisms are seen as being effective or limiting in providing lasting support for the Australian innovation ecosystem for ICT. • Insight 4 unpacks one aspect currently not sufficiently considered in policy: the role of government as customer supporting innovations in ICT in Australia. • Insight 5 analyses the different roles that varying levels of government have in supporting ICT innovations in Australia. Notably the federal government, state governments, as well as local government all play important but distinct roles in supporting ICT innovation in Australia, that future policy will need to take into consideration. • Insight 6 investigates in detail issues regarding the university-industry nexus, an area identified by numerous participants as requiring particular attention for strengthening ICT innovation in Australia. Wed, 18 Oct 2023 00:00:00 GMT https://hdl.handle.net/2123/31774 2023-10-18T00:00:00Z https://hdl.handle.net/2123/26116 Bayesian forecast of the basic reproduction number during the Covid-19 epidemic in Morocco and Italy El Fatini, Mohamed; El Khalifi, Mohamed; Gerlach, Richard; Pettersson, Roger Fri, 01 Jan 2021 00:00:00 GMT https://hdl.handle.net/2123/26116 2021-01-01T00:00:00Z https://hdl.handle.net/2123/25053 Algorithmic Audiencing: Why we need to rethink free speech on social media Riemer, Kai; Peter, Sandra Social media platforms, such as Facebook, are today’s agoras, the spaces where public discourse takes place. Freedom of speech on social media has thus become a matter of concern, with calls for better regulation. Public debate revolves around content moderation, seen by some as necessary to remove harmful content, yet as censorship by others. In this paper we argue that the current debate is exclusively focused on the speaking side of speech but overlooks an important way in which platforms have come to interfere with free speech on the audience side. Rather than simply speaking to one’s follower network, algorithms now organise speech on social media with the aim to increase user engagement and marketability for targeted advertising. The result is that audiences for speech are now decided algorithmically, a phenomenon we term ‘algorithmic audiencing’. We put forward algorithmic audiencing as a discovery, a novel phenomenon that has been overlooked so far. We show that it interferes with free speech in unprecedented ways not possible in pre-digital times, by amplifying or suppressing speech for economic gain, which in turn distorts the free and fair exchange of ideas in public discourse. When black-boxed algorithms determine who we speak to the problematic for free speech changes from ‘what can be said’ to ‘what will be heard’ and ‘by whom’. We must urgently problematize the audience side of speech if we want to truly understand, and regulate, free speech on social media. For IS research, algorithmic audiencing opens up entirely new research avenues. Fri, 01 Jan 2021 00:00:00 GMT https://hdl.handle.net/2123/25053 2021-01-01T00:00:00Z https://hdl.handle.net/2123/24665 Technology Introduction as a Time-Extended, Social Process: Key Articulations in the Literature Eshraghi, Ali; Johnston, Robert B.; Riemer, Kai What happens after new technologies are installed in organisations? To address this question, we performed an in-depth literature review primarily utilising a hermeneutical approach but also incorporating insights from grounded theory. Tue, 01 Jan 2019 00:00:00 GMT https://hdl.handle.net/2123/24665 2019-01-01T00:00:00Z https://hdl.handle.net/2123/24664 Edification: That's the Name of the (New Technology) Game Johnston, Robert B.; Riemer, Kai; Hafermalz, Ella What should we do when we encounter a new technology that does not make sense? In the organisational context, there are established ways to evaluate new technologies for their fit into existing operating practice, but these approaches already commit to an existing interpretation of what the new technology might be, and thus limit the potential for it to disrupt organisational thinking and trigger new competitive practices. Although organisations increasingly confront unfamiliar new technologies, analytical management theory has little to say about how an organisation can use such confrontations to disclose new self-understandings. We draw on Richard Rorty’s notion that hermeneutics is the proper approach to the ‘abnormal’ to propose edifying management practices as a path to realising the disruptive potential of new technologies. The resulting performative, hermeneutical change processes instantiate change as an on-going becoming, consistent with the strong process view of organisation. Sun, 01 Jan 2017 00:00:00 GMT https://hdl.handle.net/2123/24664 2017-01-01T00:00:00Z https://hdl.handle.net/2123/24663 The Go-Betweens: Backstage Collaboration Among Community Managers in an Inter-organisational Enterprise Social Network Riemer, Kai; Hafermalz, Ella Enterprise Social Networks (ESN) have made inroads into many workplaces demonstrating their usefulness for enabling collaboration, information sharing and new forms of knowledge work. Yet, at the same time many organisations have fallen short of reaping such benefits since ESN, as malleable technologies, require a form of bottom-up sense-making for appropriate use cases and work practices to form and emerge. This runs counter to established, usually top-down implementation techniques. As a result, a new role has been established in many organisations to look after ESN implementation, that of the community manager. As a middle management role, community managers face challenges of mediating between management expectations and worker wants and needs, in addition to looking after the emerging ESN community. In this paper we study an inter-organisational ESN platform that offers a place for community managers from different organisations to engage in collaborative work to come to grips with their role and devise strategies for successful ESN adoption and use in their respective organisations. By employing Ervin Goffman’s theatre lens, we come to understand this ESN as a backstage channel that allows community managers to ‘share secrets’ and foster ‘collegiality’ as a way to cope with the demands of their role. We provide practical implications for stakeholders involved in malleable technology implementation and outline future research directions. Mon, 01 Jan 2018 00:00:00 GMT https://hdl.handle.net/2123/24663 2018-01-01T00:00:00Z https://hdl.handle.net/2123/24654 Disruption as worldview change: A Kuhnian analysis of the digital music revolution Riemer, Kai; Johnston, Robert B. Why is it that technology-enabled industry disruptions appear entirely inevitable with hindsight, yet practitioners in disrupted businesses typically struggle to detect and respond appropriately to disruption while it is unfolding? We term this surprising contradiction ‘interpretive discontinuity’ and use it to problematize the established understanding of disruption in the literature. We suggest that the contradiction at the heart of interpretive discontinuity holds an important key to what exactly changes during disruption and why. By juxtaposing an empirical case of disruption in the music industry with theoretical resources sensitive to the nature of radical change – Thomas Kuhn’s work in the unrelated field of scientific practice – we demonstrate that it is productive to understand disruption as a Kuhnian paradigm shift. We are then able to trace interpretive discontinuity to the gestalt switch in worldview that accompanies such a paradigm shift. This insight sheds new light on both what is actually ‘disruptive’ about disruption and also on the limitations of prior work theorizing disruption. Our work is important because it adds to the literature on disruptive innovation important yet overlooked conceptual tools in Kuhn’s work – the role of exemplars, the worldview aspect of a paradigm, and paradigm incommensurability. Tue, 01 Jan 2019 00:00:00 GMT https://hdl.handle.net/2123/24654 2019-01-01T00:00:00Z https://hdl.handle.net/2123/20082 People Analytics – Using Data and Algorithms to shape the Employee Experience Gal, Uri; Riemer, Kai; Harth-Kitzerow, Christopher; Aboud, Catherine; Duquesne, Claire; Briggs, Simone People Analytics (PA) is the name for a growing approach to talent management that has the potential to re-shape the employee experience. Making use of new computational techniques to leverage large amounts of digital data about employee behaviour, this approach promises to introduce evidence-based management to the talent function. Main drivers of PA include advances in data collection and analytics (big data), as well as new approaches to algorithmic management based on machine learning techniques (AI). In this study, we spell out promises, challenges and limitations of People Analytics. We have undertaken a comprehensive market overview of PA software solutions. We found that most PA systems originate from established HR and talent management solutions, while a number of interesting and innovative new players are solving particular pertinent issues in a focused way. Our market analysis classified systems according to detailed criteria derived from the talent management wheel. We identified five main archetypes of PA systems. Moreover, we present three Capgemini client case studies with various learnings around PA implementation challenges. We conclude the report with recommendations on how to kick-off people analytics projects. We argue that the Employee Experience (EX) will always take centre stage, as PA is never an end in itself, but a means to achieving more effective talent management with a view to improve employee experience, satisfaction, productivity and retention. Thu, 28 Feb 2019 00:00:00 GMT https://hdl.handle.net/2123/20082 2019-02-28T00:00:00Z https://hdl.handle.net/2123/18696 What’s in a Group? Identification of group types for Enterprise Social Network Analytics using SWOOP data Riemer, Kai; Lee, Laurence Lock; Kjaer, Cai; Haeffner, Annika We report on research, carried out in collaboration with SWOOP Analytics, to identify metrics that allow distinguishing groups in Enterprise Social Networks (ESN) according to their activity patterns. The emerging field of ESN Analytics has made inroads into providing metrics and models to measure 1) the health and structural properties of enterprise social networks, as well as 2) the activity pattern and distinct behavioural roles of individual users. What is lacking so far is ESN Analytics at the group level. Yet, groups play an important role in ESNs for organising communication and collabo-ration activity. In this study we carry out explorative research employing cluster analysis to identify metrics that best distinguish a sample of 350 ESN groups from three organisations into distinct types. We identify three metrics as most useful: 1) the Gini coefficient, measuring (un)evenness of user par-ticipation, 2) density, measuring the extent to which users interact with each other, and 3) reciprocity, measuring the response rate to messages within the group. The resulting typology of four groups, broadcast streams, information forums, communities of practice and project teams, will be useful for network managers and group leaders to check how well their group is tracking against intended group activity pattern. This research was funded by a Business School Industry Partnership grant, in collaboration with SWOOP Analytics Pty Ltd. Fri, 24 Aug 2018 00:00:00 GMT https://hdl.handle.net/2123/18696 2018-08-24T00:00:00Z https://hdl.handle.net/2123/17703 Living Infrastructure Reimers, Kai; Johnston, Robert B. Infrastructure is widely regarded merely as a material (lifeless) system that brings together the activities of diverse practices. In contrast to this view, we propose that when infrastructure provides a site where practices are held at once both near and apart, life under the influence of these practices is ‘lived to the full’. We call the resultant whole ‘living infrastructure’ to denote that it is both infrastructure for living and infrastructure that ‘lives’. The key idea is that a living infrastructure becomes the site where an opening between certain regions of life, that share some concern, happens. We will argue that such infrastructure is an on-going achievement of becoming, which requires nurturing and vigilance to produce and its continued productivity: otherwise it will cease to ‘live’. We present an empirical case from the German healthcare environment - the Federal Unified Medication Plan for medication therapy safety. We argue in detail that this is a nascent living infrastructure providing a site where a productive opening ‘happens’ between multiple practices involved in medication therapy safety. We analyse this ‘happening’ to establish how this opening took hold, how it was kept open, and how it was kept productive. Wed, 20 Dec 2017 00:00:00 GMT https://hdl.handle.net/2123/17703 2017-12-20T00:00:00Z https://hdl.handle.net/2123/16259 The Fintech Advantage: Harnessing digital technology, keeping the customer in focus Riemer, Kai; Hafermalz, Ella; Roosen, Armin; Boussand, Nicolas; El Aoufi, Hind; Mo, David; Kosheliev, Alex Australia’s Fintech industry is thriving. Fintech start-ups are enjoying investments from both venture capitalists and traditional financial institutions who recognise the importance of digital ways of doing business. Incumbents are realising that existing and emerging enabling technologies – most notably mobile and cloud – are significantly changing customer expectations about what constitutes convenient, high quality service. This awareness does not however automatically translate into action, as it can be difficult for incumbents to adapt legacy systems to cater to emerging customer needs. As a result, Fintechs are not merely taking advantage of the gaps left by traditional players, but are setting up new and innovative services that are changing what customers expect over time. Initially operating only in transactional offerings, such as payments, the Fintech sector is increasingly emerging as a competitor in more expertise-based areas of the financial services ecosystem, including loans and investments. Traditional firms that were at times wary of these new players are now looking to maximise their return on innovation investment by buying proven Fintech solutions. Combined with growing attention from government, it would seem that Fintech companies are now well placed to make the most of their increasingly favourable regulatory environment. In this report, we take stock of the Australian B2C Fintech landscape by first providing an overview of the existing financial services ecosystem. We explain how Fintech has been successful in harnessing digital technology to cater to customer needs. We’ve identified 5 key areas where Fintechs offer value to their customers by harnessing digital technologies: price, convenience, access, choice, and community. Incumbents however retain the advantage on trust – which we define as the perception of stability, security and safety. This perception helps incumbents compete in long-term financial activities such as mortgages, because longevity is something that Fintech companies have yet to prove. As a result, gaining customer trust can be a key motivator that drives Fintechs to collaborate with incumbents. Finally, we offer practical suggestions for how Fintech and incumbents can develop a partnership, throughout the innovation process and effectively work together to gain a combined advantage. Although these partnerships seem full of promise, we recognise the challenges that incumbents face when partnering with start-ups and offer advice on how to evolve culture. Ultimately, this report looks at how incumbents can work with Fintechs to harness digital technology, always keeping the customer in focus, to differentiate themselves in the digital age. Tue, 28 Feb 2017 00:00:00 GMT https://hdl.handle.net/2123/16259 2017-02-28T00:00:00Z https://hdl.handle.net/2123/12761 Digital Disruptive Intermediaries: Finding new digital opportunities by disrupting existing business models Riemer, Kai; Gal, Uri; Hamann, Jakob; Gilchriest, Ben; Teixeira, Martim Tue, 31 Mar 2015 00:00:00 GMT https://hdl.handle.net/2123/12761 2015-03-31T00:00:00Z https://hdl.handle.net/2123/10603 Australian Digital Commerce: Now is the Time for Australian Retailers to Address the Customer Engagement Gap Riemer, Kai; Gal, Uri; Brunk, Jens; Gilchriest, Ben; Ord, Robert; Tong, Jo-An This report analyses the state of digital commerce among Australian retailers, based on a study of 52 companies across 10 retail subsectors benchmarked against international market leaders. It conceptualises digital commerce across four dimensions, informational, transactional, relational, and social, and distinguishes between execution (information and transactions) and engagement (relationships and social interaction). Tue, 15 Jul 2014 00:00:00 GMT https://hdl.handle.net/2123/10603 2014-07-15T00:00:00Z https://hdl.handle.net/2123/9540 Australian Digital Commerce: A commentary on the retail sector Riemer, Kai; Brunk, Jens; Gal, Uri; Gilchriest, Ben; Ord, Robert In this market study we analysed the digital presences of 89 Australian retailers using a catalogue of 63 single items. We find that while Australian retailers have achieved reasonable levels of maturity in the informational and transactional dimensions, and also ventured into the social media space, they are lacking in implementing the relational components of digital commerce. Termed the 'relational gap', this finding points to missed opportunities in building loyalty and lasting relationships with their customers as the basis for repeat purchases and cross selling. Tue, 19 Nov 2013 00:00:00 GMT https://hdl.handle.net/2123/9540 2013-11-19T00:00:00Z https://hdl.handle.net/2123/9279 The role of groups as local context in large Enterprise Social Networks: A Case Study of Yammer at Deloitte Australia Riemer, Kai; Tavakoli, Asin Enterprise Social Networking, the application of popular social networking techniques to the workplaces of organisations, is an increasingly common phenomenon. But its nature, benefits and proliferation are not yet fully understood. In this study we investigate ESN communication at the micro-level. We focus on the role of the group feature in structuring and providing context for communication in large ESNs. Our case study is Yammer at Deloitte. In contrast to previous studies we carry out an analysis of communication at the thread (conversation) level, rather than at the level of single messages. This allows us to provide a more contextual understanding of the group aspects of communication. We find that information sharing underpins the majority of communication threads, which speaks to the usefulness of ESN, in particular in the context of knowledge-intensive work. We further uncover differences between network-wide and group-centred communication and derive a framework of four group archetypes, based on different group communication patterns. Our findings are useful for decision-makers in providing a better understanding of the role of groups in providing local contexts for users in large ESNs. Sat, 27 Jul 2013 00:00:00 GMT https://hdl.handle.net/2123/9279 2013-07-27T00:00:00Z https://hdl.handle.net/2123/8845 S.O.C.I.A.L. - Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison Riemer, Kai; Richter, Alexander Enterprise Social Networking (ESN) is a relatively new phenomenon. It refers to the application of Internet platforms for relationship building and short message exchanges in the context of workplace communication. While a number of case studies have provided evidence of its usefulness, a more comprehensive and structured overview of ESN is needed. In this study we carry out a cross-case comparison of five indepth ESN case studies that have elicited use practices using genre analysis. A comparison of these case results allows us to derive a comprehensive catalogue of ESN use cases that demonstrates the versatility of ESN. Our study has two main contributions. Firstly, we present a use case catalogue in a structured and accessible form, which we term the S.O.C.I.A.L. framework. The framework provides an overview of ESN that is useful for decision-makers who want to guide the rollout and adoption in their organisation. Secondly, in part to caution against the use of the framework as a blueprint or recipe, we demonstrate the contextual nature of ESN by way of different contextual profiles of ESN in teams, projects and large enterprises. Our study provides a stepping-stone for future ESN research, since the S.O.C.I.A.L. framework provides a more refined understanding of ESN as both a broad and contextual phenomenon. Wed, 12 Dec 2012 00:00:00 GMT https://hdl.handle.net/2123/8845 2012-12-12T00:00:00Z https://hdl.handle.net/2123/8352 Powercrowd: Enterprise Social Networking in Professional Service Work: A Case Study of Yammer at Deloitte Australia Riemer, Kai; Scifleet, Paul; Reddig, Ruwen Social media technologies are making fast inroads into organisations. In the context of knowledgeintensive work the propositions of improving communication, information sharing and user involvement seem particularly promising. However, the role and impact of social technologies in enterprises in general and knowledge work in particular are still not well understood, despite emerging scholarly works in this field. In this study we aim to contribute to this stream of research. We investigate the phenomenon of Enterprise Social Networking (ESN) in the context of Professional Service Firms (PSF). Our case investigates emerging communicative work practices on the ESN platform Yammer within Deloitte Australia. We perform a genre analysis of actual communication data captured on the Yammer platform. We uncover a set of emerging practices enabled by the platform within the case company and reflect on our results in the context of the knowledge-intensive nature of professional service work. We find that Yammer in the case company has become 1) an information-sharing channel, 2) a space for crowdsourcing ideas, 3) a place for finding expertise and solving problems and most importantly 4) a conversation medium for context and relationship building. Wed, 16 May 2012 00:00:00 GMT https://hdl.handle.net/2123/8352 2012-05-16T00:00:00Z https://hdl.handle.net/2123/8049 Oh, SNEP! The Dynamics of Social Network Emergence - the case of Capgemini Yammer Riemer, Kai; Overfeld, Philipp; Scifleet, Paul; Richter, Alexander With more and more organisations accepting social media into the workplace as an integral part of professional practice and group communication, understanding what exactly happens when enterprise social networks suddenly emerge in the workplace, brought in on initiative of employees in a self organising manner, is increasingly important. In this paper we present an analysis of enterprise based-short message communications shared across the Yammer enterprise social network at the international service consultancy Capgemini. We concentrate on conversations during the first nine months of uptake with a focus on self-referential communication where users convers about Yammer itself. A time-trend analysis of conversation types leads to the identification of what we term the SNEP model, the Social Network Emergence Process that captures the phases in which the social network emerged over time. The study for the first time allows to unpack in detail the often-discussed emergence aspect of enterprise social media, in terms of sense-making, user experimenting, norming behaviour, and network diffusion. The identified SNEP model is useful for managers who want to understand what happens when social media initiatives suddenly erupt into existence in their organisations. Mon, 23 Jan 2012 00:00:00 GMT https://hdl.handle.net/2123/8049 2012-01-23T00:00:00Z https://hdl.handle.net/2123/7225 Analysis of Current Grounded Theory Method Practices Raduescu, Corina; Vessey, Iris Use of the grounded theory research method (GTM) is increasing across many fields of inquiry. Understanding the GTM and how to apply it is therefore a key task for researchers examining the possibility of using these methods in their research. Since its introduction by Glaser and Strauss in 1967, GTM has evolved into two major streams, and there has been a continual debate about the choice between them and their applicability. Examination of the extant literature reveals significant problems in applying the GTM. In this paper, we take a first step in the quest for identifying the current GTM practices and providing more effective procedures for conducting GTM research. To achieve our goal we started by analysing and identifying a number of difficulties encountered by researchers who have used GTM. We then examined and presented the ways in which they have resolved and addressed the problems. Tue, 15 Mar 2011 00:00:00 GMT https://hdl.handle.net/2123/7225 2011-03-15T00:00:00Z https://hdl.handle.net/2123/7226 Tweet Talking - Exploring The Nature Of Microblogging at Capgemini Yammer Riemer, Kai; Diederich, Stephan; Richter, Alexander; Scifleet, Paul Microblogging has gained widespread popularity with the emergence of Twitter. While Twitter has shaped public perceptions of Microblogging, organisations have begun experimenting with Microblogging ‘behind the firewall’, for facilitating communication and group processes. However, research is still in its infancy. In this paper we explore how Yammer has been adopted within Capgemini, a large, globally operating consultancy business. In contrast to existing findings on Twitter usage, we find that Enterprise Microblogging (EMB) in our case is a predominantly conversational medium, where people interact and discuss, rather than only inform others about themselves (Twitter) or about their immediate task/team context, as has also been described in other EMB cases. We discuss our results in light of the particular organisational context of Capgemini and the general open nature of communication technologies. We conclude that appropriation of Enterprise Microblogging happens largely in accordance with the organisational context in which it is set. Microblogging is a diverse phenomenon, which is not sufficiently defined via the underlying technology characteristics. Tue, 15 Mar 2011 00:00:00 GMT https://hdl.handle.net/2123/7226 2011-03-15T00:00:00Z https://hdl.handle.net/2123/7117 Developing an Information Capability. Developing Practioner Survey & Focus Group Findings Hardy, Catherine A; Williams, Susan Fri, 01 Jan 2010 00:00:00 GMT https://hdl.handle.net/2123/7117 2010-01-01T00:00:00Z https://hdl.handle.net/2123/5449 Managing Identities: from goverment e-commerce to national security Seltsikas, Philip This paper is concerned with the challenges and issues facing US State and Federal government in attempting to develop, implement and maintain electronic identity managament systems. Primary data was collected from four key stakeholders in two US States and from five key stakeholders at the US Federal government (two 'agencies'). A qualitative analysis identifies four dominant themes and a trend that is shifting government identity management efforts from supporting government e-commerce transactions to improving national security. Central to this trend are key structural changes in the Federal management and budgeting of identity management initiatives. Projects that involved multi-million dollar investments in facilitating government e-Commerce transactions appear to have lost momentum, putting those huge investments at risk. Furthermore, the research findings suggest that US government electronic identity implementers depend heavily on exogenous standards, with anecdotal evidence indicating that this may be a very risky approach. Thu, 15 Oct 2009 00:00:00 GMT https://hdl.handle.net/2123/5449 2009-10-15T00:00:00Z