Browsing by author "van Ekert, Elizabeth"
van Ekert, ElizabethPublished 2019-07-17Complaints can create morbidity, defensive practice, loss of trust and confidence in doctors. These effects impact on the doctor, on colleagues, family and patients, the latter due to loss of trust and because a distracted, ...Open AccessPresentation
van Ekert, ElizabethPublished 2018-11-30Regulatory mechanisms including complaints aim to protect the public by remedying identified problems with doctors’ performance, conduct or health. Existing literature has consistently found that the experience leaves many ...Open AccessThesis