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http://hdl.handle.net/2123/6030
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| Title: | Assessing performance in interurban coach transport contracts |
| Authors: | Magalhães, Marcos Thadeu Q. Gularte, Juliana Yamashita, Yaeko de Aragão, Joaquim José Guilherme |
| Issue Date: | 2009 |
| Citation: | International Conference Series on Competition and Ownership in Land Passenger Transport – 2009 – Delft, The Netherlands – Thredbo 11 |
| Series/Report no.: | Thredbo11 |
| Abstract: | This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management. |
| URI: | http://hdl.handle.net/2123/6030 |
| Appears in Collections: | Thredbo 11 |
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